Privacy Policy

1. Introduction

This Privacy Policy ("Policy") issued by kisser918 ("kiser918", "we", "us", "our", "the Company", "the Platform") and applies to all personal data collected in connection with your use of the website located at https://kisser918.cam (the "Website") and any associated mobile applications, platforms or services operated by kiser918 (collectively, the "Services").

kiser918 operates an online casino and sports betting platform primarily serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and surrounding areas. We take data privacy seriously and are committed to handling all personal information we collect in a responsible, transparent and lawful manner.

By registering an account, making a deposit, using any feature of the Website, or otherwise engaging with the Services, you acknowledge that you have read and understood this Policy and consent to the collection, use, storage and disclosure of your personal data as described herein. If you do not agree to this Policy, you must not access or use the Website or Services.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated herein by reference.

2. Definitions

For the purposes of this Policy, the following terms shall have the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial data, device identifiers and behavioural data.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, storage, retrieval, use, disclosure, erasure or destruction.
• "Data Subject" means the individual to whom the Personal Data relates — in this context, you as the registered player or visitor to the Website.
• "Controller" means kiser918, the entity that determines the purposes and means by which Personal Data is processed.
• "Processor" means any third party that processes Personal Data on behalf of kisser918 pursuant to a data processing agreement.
• "KYC" means Know Your Customer — the identity and age verification process required under our anti-money-laundering obligations and responsible gambling commitments.
• "Cookie" means a small data file stored on your device by a web browser, used to retain session information and enable platform functionality.

3. Data We Collect

kiser918 collects the minimum amount of personal data necessary to provide you with a secure, functional and compliant gaming experience. The categories of Personal Data we collect include the following:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, MyKad number (for Malaysian players), nationality	Account registration, KYC verification, age verification
Contact Data	Email address, Malaysian mobile number, city of residence (e.g., Kuala Lumpur, Penang)	Account communication, support security alerts
Financial Data	Bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), cryptocurrency wallet addresses, transaction history	Deposit processing, withdrawal verification, fraud prevention
Technical Data	IP address, browser type and version, device identifiers, operating system, session timestamps	Platform security, fraud detection, technical troubleshooting
Usage Data	Pages visited, games played, bets placed, session duration, click-through behaviour	Platform improvement, responsible gambling monitoring, personalisation
Communications Data	Live chat transcripts, support emails, feedback submissions	Support resolution, quality assurance, dispute handling
Verification Documents	Copies of MyKad, passport, proof of address, payment method screenshots	KYC compliance, withdrawal processing, account security

4. How We Collect Your Data

kiser918 collects Personal Data through the following primary channels:

4.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in a promotion, you provide us with Personal Data directly. This includes registration details, identification documents, financial account information, and the content of any communications you submit to us.

4.2 Automated Technical Collection

When you access the Website, certain technical data is collected automatically through cookies, server logs and similar tracking technologies. This includes your IP address, device identifiers, browser configuration, and behavioural data reflecting how you navigate and interact with the platform.

4.3 Payment Service Providers

When you transact through a supported payment channel — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, RHB, USDT TRC20 or 7-Eleven Cliq — our payment processing partners may share transaction confirmation data with us for the purposes of crediting your account and completing withdrawal requests. kiser918 does not store full bank account credentials directly.

4.4 Third-Party Verification Services

For KYC and anti-fraud purposes, kiser918 may engage third-party identity verification service providers who cross-reference the documents you submit against regulatory databases. Any data shared with such providers is subject to data processing agreements that bind them to equivalent data protection standards.

5. Data Processing & Purpose of Use

kiser918 processes your Personal Data only for specific, explicit and legitimate purposes. The primary purposes for which we process your data are set out below:

• Account Management: Creating, maintaining, verifying and securing your kiser918 player account.
• Transaction Processing: Facilitating deposits and withdrawals through your selected Malaysian payment method, including reconciliation of MYR transactions across FPX, DuitNow and e-wallet channels.
• KYC and Anti-Money Laundering Compliance: Verifying your identity and age (minimum 21 years) and screening your account activity against applicable regulatory requirements.
• Fraud Detection and Security: Monitoring account activity for anomalies, detecting unauthorised access, investigating suspicious transactions, and protecting the integrity of the platform.
• Customer Support: Responding to and resolving your enquiries, complaints and disputes through our 24/7 live chat and email support channels.
• Responsible Gambling: Monitoring gameplay patterns that may indicate problem gambling behaviour, administering voluntary deposit limits, self-exclusion requests and cool-off periods.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve platform stability, game selection, payment infrastructure and user experience.
• Legal Obligations: Retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our Terms & Conditions.

6. Legal Basis for Processing

kiser918 processes your Personal Data one or more of the following legal grounds:

• Contractual Necessity: Processing required to perform the contract between you and kisser918 (i.e., to operate your account, process transactions and deliver our Services).
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, anti-money-laundering, and responsible gambling obligations.
• Legitimate Interests: Processing carried out in pursuit of kiser918's legitimate interests, including fraud prevention, platform security and quality improvement, where those interests are not overridden by your data protection rights.
• Consent: Where we seek to process your data for purposes beyond those described above (e.g., optional marketing communications), we will request your explicit, informed consent in advance. You may withdraw such consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

kisser918 does not sell, rent or share your Personal Data with third parties for their independent commercial use. We may, however, disclose your data to the following categories of recipients where necessary and in accordance with this Policy:

7.1 Payment Service Providers

To process your deposits and withdrawals, kiser918 shares the minimum necessary financial data with our authorised Malaysian payment partners, including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX-connected banks (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), USDT TRC20 network processors and 7-Eleven Cliqq. These providers act as data processors under contractual data protection obligations.

7.2 Identity Verification and KYC Providers

Third-party KYC and anti-fraud service providers may receive copies of your identity documents for the sole purpose of verifying your identity and age. These providers are bound by data processing agreements and are not permitted to use your data for any other purpose.

7.3 Legal and Regulatory Authorities

kiser918 may disclose your Personal Data to competent authorities, regulators or law enforcement bodies where required to do so by applicable law, court order or regulatory mandate. We will, wherever legally permissible, notify you of such a disclosure request.

7.4 Corporate Transactions

In the event of a merger, acquisition, restructuring or sale of assets involving kisser918, player data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms in advance.

8. Cookies & Tracking Technologies

The kiser918 Website uses cookies and similar tracking technologies to deliver functionality, improve performance, maintain session security and analyse platform usage. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: Essential for the operation of the Website, including maintaining your login session and storing security tokens. These cannot be disabled without impairing platform functionality.
• Performance Cookies: Collect anonymised information about how visitors interact with the Website, including page load times and error reports. Used to improve platform reliability.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method and display configurations.
• Analytics Cookies: Enable aggregate analysis of user behaviour patterns to guide product development decisions. Data collected through analytics cookies is anonymised and not linked to individual player identities.

You may configure your browser to block or delete cookies; however, doing so may impair certain features of the Website, including the ability to maintain a login session. kiser918 does not use cookies to serve third-party advertising or to track your browsing activity outside of our Website.

9. Data Retention

kisser918 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting and reporting obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with applicable anti-money-laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of seven (7) years to satisfy financial and tax record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following submission or account closure, whichever is later.
• Support Communications: Retained for two (2) years from the date of the last interaction, unless retention is required for an ongoing dispute or legal matter.
• Technical and Usage Data: Retained in anonymised or aggregated form for analytical purposes. Identifiable technical data is typically deleted or anonymised within twelve (12) months.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to any individual.

10. Data Security

kisser918 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, loss, misuse, alteration or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data fields (including identity documents and financial records) at rest using industry-standard encryption protocols
• Role-based access controls limiting access to Personal Data to authorised personnel only, on a strict need-to-know basis
• Regular security audits, penetration testing and vulnerability assessments of our platform infrastructure
• Mandatory two-factor authentication for access to internal administration systems
• Segregation of player funds from operational accounts to protect against financial risk

Notwithstanding the above, no method of data transmission or storage over the internet can be guaranteed as completely secure. While kiser918 takes every reasonable precaution, we cannot give an absolute assurance that your data will never be subject to unauthorised access. In the event of a material data breach affecting your rights, kiser918 will notify affected players as soon as reasonably practicable and in accordance with applicable legal requirements.

11. Your Rights as a Data Subject

Subject to applicable law and the nature of the data held, you have the following rights in relation to your Personal Data held by kisser918:

• Right of Access: You have the right to request a copy of the Personal Data we hold about you, together with information about how that data is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete Personal Data held your account. You may update basic account details directly through your player profile settings.
• Right to Erasure: You may request deletion of your Personal Data in circumstances where it is no longer necessary for the purpose for which it was collected, subject to our overiding legal retention obligations (see Section 9).
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your Personal Data while a rectification or objection request is being assessed.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contractual obligation, you may request that we provide your Personal Data in a structured, commonly used and machine-readable format.
• Right to Object: You may object to the processing of your Personal Data on grounds of legitimate interests. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is required for the establishment, exercise or defence of legal claims.
• Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to such withdrawal.

To exercise any of the rights set out above, please contact our Data Privacy team using the details in Section 16. We will respond to all verified requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, with notice provided to you.

12. Minors & Age Verification

kisser918 is strictly an adults-only platform. The minimum age for registration and participation in any gambling activity on the Website is 21 years of age. kiser918 does not knowingly collect Personal Data from individuals under the age of 21.

As part of our KYC process, all players are required to verify their age by submitting a government-issued photo identification document (such as a Malaysian MyKad) prior to their first withdrawal. If we become aware that an account has been registered by a person under the age of 21, the account will be closed immediately, any Bonus Funds will be forfeited, and any Real Money Balance will be returned via the original deposit method after applicable processing.

If you believe that a minor has created an account on kisser918, please contact us immediately at [email protected].

13. International Data Transfers

kisser918's primary operations and data infrastructure are oriented towards serving Malaysian players. In certain circumstances, your Personal Data may be processed by service providers or infrastructure components located outside of Malaysia. Where such international transfers occur, kisser918 ensures that appropriate safeguards are in place, including contractual protections such as data processing agreements incorporating standard contractual clauses, to maintain a level of protection for your data equivalent to that afforded under applicable Malaysian personal data protection standards.

14. Third-Party Services and External Links

The kiser918 Website integrates with third-party service providers to deliver payment processing, identity verification, analytics and platform infrastructure services. These providers operate under contractual data processing agreements with kisser918 and are not permitted to use player data for their own independent purposes.

kiser918 does not include links to external third-party websites for commercial purposes. Where any reference to external services appears (such as banking portals accessed during FPX transactions), kisser918 is not responsible for the privacy practices of those external services. We encourage you to review the privacy policies of any third-party service you use in connection with your kiser918 account, including the privacy terms of your chosen e-wallet provider or bank.

15. Policy Amendments

kiser918 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and/or via in-platform notification at least seven (7) calendar days before the revised Policy takes effect. The "Last updated" date at the top of this page will be revised accordingly.

Your continued use of the Website following the effective date of any revised Policy constitutes your acceptance of those changes. If you do not agree to the revised Policy, you must discontinue use of the Website and close your account before the effective date.

16. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the kisser918 Data Privacy team using the details below. We are committed to responding to all privacy enquiries within a reasonable timeframe and no later than thirty (30) calendar days.